Customer Interview

Full Name

Pain Points

1. User does not remember the prof’s name.

2. Classes are always full. No way to know if a new class was added.

3. Box & Wisker plot doesn’t make sense.

4. Comments and Reviews are most useful.

Current tool/way to address pain points.

1. UI/UX: Solve by using course code filters like: “CS“ or “BUAN“

2. Can add an option to subscribe to a notification.

3. UI/UX: A/B Test: Use labels instead

4. A/B Test: Add a comments section to the right most part of the ui or bottom

Aha Moment!

Design

• Like the bar graph of distribution of grades

Product

• Range filter most useful feature.

• Liked the option to download as csv

Opportunities/Bugs

Design

• Shows only the percentage on the bar graph but not the actual number of students or grades analyzed.

  • UI/UX: Numbers are visible but not eye-catching.

• Data not found for Prof. Priyanka Vyas.

  • Have an internal button to refresh the db scraping?

• User confused by the default search suggestions by the tool.

  • UI/UX: Have examples of search until user types a key.

• “Milan” and “OPRE 3300 Milan” showed up in the search suggestion and this confused the user.

• Tries 3300 nothing show up.

  • UI/UX: Can be solved using filters or throw a message saying “Too many search output enter course code or prof name to filter“

Product

• Cool to have Availability Notification.

• When user selects a Course, list all the professors related to the course.

• Class wise filter is currently not there.

Insights/Notes

Might be helpful to take a look at the Product called Coursicle.