Number of interviewees | 3 |
Pain Points | Confused at search, did not know where to search or what Did not know what the available to and from functionality was No data for some professors or subjects Both users had to go out of their way to change the timeline to the most recent semesters Did not know what box whisker was Stopped showing recent searches out of nowhere Did not remember course numbers, had to go back for reference for every professor and course Download icon confusing
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Current tool/way to address pain points | Clear copywriting to tackle the confusion (For search bars, range, error messages) Individual search bars for professors and courses, simpler Combine averages and SD Descriptive charts, make them less technical
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Aha Moment! | Design | Product |
Opportunities/Bugs Search suggestions buggy Feature that displays all the classes taught by a professor when clicked on the class and professor Have course title and time along with course number (as that is easier to remember and little reconfirmation is needed) General course requirements and grading criteria (HW load)
| Design | Product |
Insights/Notes | |