...
What problem are we solving? (Pain points)
Provide a centralized hub for data concerning registration for classes
What professors are good?
What courses are popular?
What sections are open?
For whom? (Customers)
When do they experience this issue?
What data, research, and feedback do we have that explains this problem? (User Surveys, Customer Interviews)
Which customers are we working with, or hearing from, to better understand this problem? (User Testing, Focus Groups)
Why is solving this problem urgent? Why is it important?
...